Frequently Asked Questions

Last updated: August 19, 2026

Where do you ship?

We currently ship to the Netherlands, Germany, France, Belgium, Denmark, Austria and Luxembourg.

How much does shipping cost?

Standard shipping is free to all destinations currently listed in our Shipping Policy.

Where are orders dispatched from?

Orders are dispatched from our fulfilment location in the Netherlands.

How long does order processing take?

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday, excluding Dutch public holidays. Orders are not processed on weekends or Dutch public holidays.

The order cut-off time is 14:00 Netherlands time on business days.

How long does delivery take?

Estimated carrier transit times after dispatch are:

Netherlands: 1–2 business days;
Germany, Belgium and Luxembourg: 3–5 business days;
France, Denmark and Austria: 5–8 business days.

Add the 1–2 business-day processing period to the applicable carrier transit estimate.

Will I receive tracking information?

When tracking is available, it will be included in the shipping confirmation.

Tracking may take a short time to update after the carrier first scans the parcel.

What payment methods do you accept?

Depending on availability, device and customer location, checkout may display:

American Express;
Apple Pay;
Bancontact;
Diners Club;
Discover;
Google Pay;
Mastercard;
PayPal;
Shop Pay; and
Visa.

The payment options actually available for your order are those displayed during checkout.

Can I cancel an order?

You may request cancellation before dispatch through your customer account or by emailing support@goidstoneoffice.com.

We will confirm whether cancellation has been completed. After dispatch, eligible return and withdrawal rights remain available.

Can I change my delivery address?

Contact support@goidstoneoffice.com immediately if you notice an error before dispatch.

After dispatch, the delivery address normally cannot be changed through our store.

What is the return period?

GOIDSTONE OFFICE offers a 30-calendar-day commercial return period beginning when you receive the order.

EU consumers also have a statutory 14-day withdrawal right for eligible online purchases. The legal withdrawal right is separate from, and not limited by, our commercial return policy.

How do I start a return?

Contact support@goidstoneoffice.com or submit a request through your customer account.

We will provide authorization, the correct return address, return instructions and a prepaid return label.

A timely withdrawal notice remains effective even if return authorization is issued later.

Who pays return shipping?

GOIDSTONE OFFICE pays authorized return shipping costs and provides a prepaid return label.

How soon must I send the return?

After receiving the return instructions, send the authorized return within 14 calendar days.

For an EU statutory withdrawal, this is also measured from the date on which you notify us of the withdrawal, subject to applicable law.

When will I receive my refund?

After receiving and inspecting the returned product, we process an approved refund within 5 business days.

The refund is issued to the original payment method. Your bank or payment provider may require an additional 5–10 business days to post it.

Applicable statutory refund deadlines remain protected.

Do you offer direct exchanges?

No. We process exchanges through a refund and a new order.

Return the original product and place a new order for the preferred product or color.

What if my order is damaged, defective or incorrect?

Contact support@goidstoneoffice.com as soon as reasonably possible.

Include your order number, an explanation and photographs where available. We will provide an appropriate remedy and pay authorized return costs.

Are the products covered by a legal guarantee?

Yes. EU consumers receive the mandatory legal guarantee of conformity.

Goods must match their description, function as reasonably expected and be fit for their normal purpose. The legal conformity period is generally at least two years from delivery, or longer where mandatory national law applies.