Shipping policy

Last updated: August 19, 2026

This Shipping Policy applies to orders placed through GOIDSTONE OFFICE at https://goidstoneoffice.com.

GOIDSTONE OFFICE is operated by GOID STONE TRADE LLC.

1. Shipping Destinations

We currently ship to:

Netherlands;
Germany;
France;
Belgium;
Denmark;
Austria; and
Luxembourg.

Orders cannot be delivered to destinations that are not available during checkout.

2. Dispatch Location

Orders are dispatched from our fulfilment location in the Netherlands.

The fulfilment location is separate from the registered address of GOID STONE TRADE LLC.

3. Shipping Cost

Standard shipping is free to all destinations currently listed in this policy.

Any optional paid delivery service, if offered, will be clearly displayed before the order is submitted.

4. Order Processing Time

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday, excluding Dutch public holidays.

Orders are not processed on weekends or Dutch public holidays.

5. Order Cut-Off Time

The order cut-off time is 14:00 Netherlands time on business days.

An order placed after the cut-off time begins processing on the next business day.

The cut-off time does not guarantee same-day dispatch. The normal processing period remains 1–2 business days.

6. Carrier Transit Estimates

After dispatch, estimated transit times are:

Netherlands: 1–2 business days;
Germany, Belgium and Luxembourg: 3–5 business days;
France, Denmark and Austria: 5–8 business days.

The processing period and carrier transit period are separate. Add the 1–2 business-day processing period to the relevant transit estimate to calculate the estimated total delivery period.

These are good-faith delivery estimates rather than guaranteed delivery dates. Mandatory consumer remedies for a failure to deliver within an agreed or legally required period remain available.

7. Tracking

When tracking information is available, it will be included in the shipping confirmation.

Tracking updates may take a short time to appear after the parcel is first scanned.

8. Delivery Address

Customers are responsible for entering a complete and accurate delivery address.

If you notice an address error before dispatch, contact support@goidstoneoffice.com immediately. We will confirm whether the address can be corrected.

An address normally cannot be changed through our store after dispatch.

9. Delivery Problems

If tracking shows a delivery exception, or if your order has not arrived within the expected period, contact support@goidstoneoffice.com.

Please include your order number and delivery information so that we can review the shipment.

10. Damaged or Incorrect Deliveries

If a parcel arrives damaged, incomplete or incorrect, contact us as soon as reasonably possible.

Include your order number, a description of the issue and photographs where available. We will provide an appropriate remedy and cover authorized return costs.